RIPLEY DENTAL PRACTICE
COSMETIC DENTISTRY
      

For Calm & Gentle Dentistry Call 01483 223429
Or Email: info@ripleydental.co.uk

For Calm & Gentle Dentistry Call 01483 223429, or Email: info@ripleydental.co.uk

COMPLAINTS POLICY

 In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service we provide is: Dr Chig Amin
  1. If a patient complains on the telephone or at the reception desk, we will listen to his or her complaint and offer to refer him or her to Dr Chig Amin immediately.

If  Dr Amin is not available at the time, then the patient will be told when he or she will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.

  1. If the patient complains in writing the letter will be passed on immediately to: Dr Chig Amin
  1. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not want this to happen.
  1. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within two working days. We will seek to investigate the complaint within ten working days of the complaint being received to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to him or her on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  1. We will confirm the decision about the complaint in writing to the patient immediately after completing our investigation.
  1. Proper and comprehensive reports are kept of any complaint received.
  1. If patients are not satisfied with the result of our procedure then a complaint may be made to:  The General Dental Council,  37 Wimpole Street, London, W1M 8DQ                                                                                

Are you ready to feel good about your smile?

Are you ready to feel good about your smile?

Sign Up For A Free, No Obligation Smile Consultation For Cosmetic Dental Treatment at Ripley Dental Today

Click Here

See what our patients say...

Google 5* Reviews

Google 5* Reviews

Google 5* Reviews

Google 5* Reviews

Google 5* Reviews

Google 5* Reviews

Google 5* Reviews

Google 5* Reviews

Google 5* Reviews

Google 5* Reviews

Google 5* Reviews

Google 5* Reviews

Map To The Practice

Contact Ripley Dental

The Old Poste, High Street, Ripley, Surrey, GU23 6AQ

Telephone: 01483 223429

Email: info@ripleydental.co.uk

Opening Hours

Mon: 8:00 – 17:30
Tue: 8:30 – 17:30
Wed: 8:00 – 17:30
Thurs: 8:30 – 17:30
Fri: 8:30 – 16:30

Ripley Dental

Tel: 01483 223429   Email: info@ripleydental.co.uk

Ripley Dental, The Old Poste, High Street, Ripley, Surrey, GU23 6AQ

DR PHILIP BOAMAH – BDS Wales 2001, MFDS RSC Eng 2005, Dip Imp Dent 2013 – GDC Number: 79520. Ripley Dental is a Private Dental Practice. 

Website last updated: Mar 21
General Dental Council’s (GDC)   Complaints Procedure   Staff GDC Information

Would you like to know more about how your information is protected and accessed? Please click on the relevant links below

Privacy Notice Information For Patients Cookie Policy

RIPLEY DENTAL PRACTICE
COSMETIC DENTISTRY